Clear rules for balance, failed orders, partial orders, drops, and support review.
Funds added to an account are used for SMM.GG services and are generally not withdrawn back to the original payment method.
If an order cannot be completed, the unused amount may be returned to account balance after system or support review.
Services marked with refill protection may be eligible for a top-up. Open a ticket with the order ID so support can review it.
Orders submitted with wrong links, private pages, deleted posts, or changed usernames may not be refundable.
Open a support ticket with your order ID, link, and a short explanation. The more detail you include, the faster support can help.